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Track and Trace Scam

Posted on 10th June, 2020

COVID19 Track & Trace Scam


A phone call has very recently been received by one of our members who has reported this to their local coordinator.


The caller stated they were from the NHS track and trace service and according to their system the member had come into close contact with someone who had tested positive for Covid-19, therefore they needed to self-isolate for 7 days and take a Covid-19 test. (First mistake Isolation is 14 Days)


The member queried who this person was and advised this was confidential, but must take the test in 72 hours. The caller asked for the members address and this was provided and was then asked for a payment card and a one off fee of £500 (Second mistake, they will not ask for payment) as there are penalties for not complying.


Fortunately the member spotted this scam and hung up the phone.


It is important to note:


Contact tracers will never:

  • ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • ask you to make any form of payment or purchase a product or any kind
  • ask for any details about your bank account
  • ask for your social media identities or login details, or those of your contacts
  • ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • disclose any of your personal or medical information to your contacts
  • provide medical advice on the treatment of any potential coronavirus symptoms
  • ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
  • ask you to access any website that does not belong to the government or NHS

Guidance on NHS Track and Trace can be found here


Other COVID Specific Scams can be found here


See also Check your mobile phone for a Track and Trace API



UPDATE 05 JUN 2020: 

Loft Insulation Scam Warning – Important Update


We have received numerous calls following the Alert message about the Loft Insulation Scam which was sent on Friday the 29th May. In future, we would like to ask all recipients of this message to contact ActionFraud directly if they receive one of these calls. You can report this by contacting them on 0300 123 2040 between 8am and 8pm, Monday to Friday.


Alternatively you can email them at: contact@actionfraud.police.uk

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